Shipping policy

At Crystal Lux, we work to ensure your order is delivered quickly, safely, and reliably. Below is a clear breakdown of our shipping options and delivery process.

Order Processing Time

All orders are processed within 1–3 business days.
Orders placed on weekends or holidays will be processed on the next business day.
If we experience delays due to high order volume or stock availability, you will be notified via email.

Shipping Options

Free Shipping

Delivery Time: 7–15 business days
Cost: Free
Automatically applied at checkout for eligible items

Expedited Delivery

Delivery Time: 5–7 business days
Cost: $12.00
Available at checkout for customers who want faster delivery

General Shipping Time Estimates

Shipping times may vary based on location:

United States: 7–15 business days
Canada: 8–18 business days

Please note: Delivery times are estimates and may be affected by customs, carrier delays, or holidays.

Order Tracking

Once your order ships, you will receive a tracking number via email.
Tracking updates may take 1–3 days to appear in the carrier system.

Incorrect or Incomplete Address

Please ensure your shipping address is correct at checkout.
Crystal Lux is not responsible for packages shipped to incorrect addresses entered by the customer. Additional shipping fees for reshipment may apply.

If you need to correct an address, contact us immediately at:
📧 crystalwineoil@gmail.com

Customs, Duties, and Taxes

International orders may incur customs fees, taxes, or import duties. These charges:

Are not included in our product prices
Are determined by your country
Are the customer’s responsibility

Lost or Delayed Packages

If your package is significantly delayed or appears lost, please contact us.
We will assist in tracking the shipment and resolving carrier issues.

Contact Us

For any shipping-related questions or assistance, please contact us at:
📧 crystalwineoil@gmail.com