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Privacy policy
At Crystal Lux, we are committed to protecting your personal information and ensuring a safe and secure online experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from our online store.
Information We Collect
Personal Information
When you make a purchase or interact with our website, we may collect the following personal information:
- Full name
- Email address
- Billing and shipping address
- Payment information (processed securely by third-party providers)
- Order and transaction details
Website Usage Information
We may collect non-personal information automatically to help improve our services, including:
- IP address
- Browser type
- Device type and operating system
- Pages visited and usage behavior
Cookies & Similar Technologies
We use cookies and similar tracking technologies to:
- Ensure website functionality
- Analyze website traffic and performance
- Improve user experience
You may disable cookies through your browser settings at any time; however, some features of the website may not function properly.
How We Use Your Information
Your information is used to:
- Process, fulfill, and manage orders
- Provide customer service and support
- Improve our website, products, and services
- Communicate order updates and important notices
- Send promotional or marketing communications only with your consent
- Comply with legal and regulatory requirements
How We Protect Your Information
We take reasonable and appropriate security measures to protect your personal data, including:
- Secure systems and encryption protocols
- Restricted access to authorized personnel only
- Secure payment processing through trusted third-party payment gateways
Crystal Lux does not store your payment card details on our servers.
Third-Party Services & Websites
Our website may include third-party services such as payment processors, analytics tools, or external links.
Please note:
- We are not responsible for the privacy practices of third-party websites
- We encourage you to review their privacy policies before providing personal information
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.
Your Rights
Depending on your location, you may have rights regarding your personal data, including:
- Access to your personal information
- Correction or deletion of your data
- Withdrawal of consent for marketing communications
To exercise these rights, please contact us using the details below.
Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at: