Refund policy

We want you to love your purchase. If you’re not completely satisfied, we’re here to help.

Returns (14-Day Policy)

You have 14 days from the date you receive your order to request a return.

To be eligible for a return, items must be:

In the same condition as received
Unworn and unused, with tags
In the original packaging
Returned with proof of purchase

To start a return, please contact us at:
📧 crystalwineoil@gmail.com

Returns sent without prior approval will not be accepted.

Once your return is approved, we’ll provide a return shipping label along with instructions on how and where to send your package.

For any return-related questions, you can always reach us at crystalwineoil@gmail.com.

Damages or Issues

Please inspect your order upon arrival.
If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Non-Returnable Items

Certain items cannot be returned, including:

Perishable goods (such as food, flowers, or plants)
Custom or personalized products
Personal care items (including beauty products)
Hazardous materials, flammable liquids, or gases
Sale items
Gift cards

If you’re unsure whether your item qualifies for a return, please contact us before submitting a request.

Exchanges

If you’d like to exchange an item, the fastest option is to return the original item first.
Once your return is approved, you can place a new order for the desired item.

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Returned items must be unused, in original condition, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.

If approved:

Refunds will be issued to your original payment method
Processing time: within 10 business days

Please note that banks and credit card companies may take additional time to post the refund.

If more than 15 business days have passed since your return was approved, please contact us at:
📧 crystalwineoil@gmail.com